Criteria of Successful IT Projects from Management's Perspective

The aim of this paper is to compile a model of IT project success from management's perspective. Therefore, a qualitative research approach is proposed by interviewing IT managers on how their companies evaluate the success of IT projects. The evaluation of the survey provides fourteen success criteria and four success dimensions. This paper also thoroughly analyzes which of these criteria the management considers especially important and which ones are being missed in daily practice. Additionally, it attempts to identify the relevance of the discovered criteria and dimensions with regard to the determination of IT project success. It becomes evident here that the old-fashioned Iron Triangle still plays a leading role, but some long-term strategical criteria, such as value of the project, customer perspective or impact on the organization, have meanwhile caught up or pulled even. TYPE OF PAPER AND